Support

Reach us

Write to hello@withpoise.app. If something isn't working, mention your iPhone model and iOS version.

How to cancel

Subscriptions are handled by Apple, so canceling happens in your iPhone's settings, not in Poise.

  1. Open Settings and tap your name at the top.
  2. Tap Subscriptions.
  3. Tap Poise, then Cancel Subscription.

A canceled subscription keeps working until the end of the period you've paid for. During a free trial, cancel at least a day before it ends and nothing is charged. Refunds go through Apple at reportaproblem.apple.com.

Common questions

Poise isn't showing in iMessage.

Open any conversation and tap the plus button beside the text field, then Poise. If it isn't in the list, scroll down to More. If the panel opens empty the first time after an install or an update, close iMessage fully and open it again.

I'm subscribed, but Poise asks me to subscribe.

Tap Restore on the subscribe screen. It's also under Manage subscription in Poise's Settings. Make sure your iPhone is signed in to the Apple Account you subscribed with.

Refine couldn't find the right words.

Refine needs a connection, so check that first and try again. Refine also has an allowance. When it's used up, Poise says so and tells you when it refills.

Where do my messages live?

On your phone. Poise has no accounts.

What does Refine do with my message?

Refine runs only when you tap it and needs a connection. The message and your direction go to our outside partner to help find the right words. The final words are yours.

Where are my drafts?

In Drafts, under Sleeping on it or Still writing. An unfinished message stays put if your phone locks or restarts.

Is Poise therapy?

No. Poise is a place to write and take a moment. It isn't therapy, counseling, or medical advice.

See also the Privacy Policy and the Terms of Service.